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FREIGHT & HANDLING:
We only charge a nominal fee of $15.00 for freight and handling.
Workgeardirect use TOLL PRIORITY "door to
door" delivery for most of our products.
It's easy to keep track of your parcels with the on-line track
and trace site. Visit Toll's website at
https://priority.toll.com.au/
then click on the track and trace icon and enter the tracking number
provided with your despatch confirmation.
Please allow up to 21 days for delivery to some remote locations. We may use
Australia Post to some isolated locations that are not serviced by Toll
Priority.
For your security and that of the goods you have purchased we will only
be able to send your parcel to a street address (no PO Box numbers) as you will
have to sign for delivery.
Should you specifically wish your goods to be sent to a PO Box number it can
only be forwarded through Australia Post and an additional "registered post" fee
will apply. We will email you with the amount of additional charges that apply.
Rest assured your Credit Card will not be charged for any goods until we have
confirmation from you regarding any additional freight charge.
Please feel free to contact us at any time
should you be concerned about the delivery of your order.
RETURNS:
Should there be any fault with an item purchased
from us, you must contact us by email to advise us of the nature of the fault
within seven days of receipt. The item must then be returned to us, in its
original, unused condition, along with the packaging and any accessories. On
receipt of the returned goods, we will replace faulty items where possible, or
provide you with a full refund. We will also refund you any shipping cost
involved in returning the item to us.
SECURITY:
At Workgeardirect your privacy is our priority. We do not give out
information about our customers and your personal details are protected by our
secure servers. When you give us your credit card details, they are encrypted
for additional security.
At Workgeardirect online there is no need to question the security of
information transmitted over the internet. Our secure servers fully encrypt
sensitive data for safe, trouble-free transactions. We utilise all of the
latest security methods and fraud detection techniques to protect any and all
information you entrust to us. Credit card information transmitted online is
encrypted while in transit, so that even if the information is intercepted,
because it’s encrypted, it is useless to a would be thief.
Shopping online with your credit card is safer than going to your local store
or restaurant.
Workgeardirect utilises the Secured Socket Layer (SSL) protocol to insure the
safety of your transaction.
For absolute security we use the latest Thawte Secure Site 128-bit
encryption technology whenever Workgeardirect asks for any personal information.
All customer data is stored on a physically separate secure server that cannot
be accessed over the internet, we do this to protect against theft of data from
outside.
Most browsers show a lock in the status bar at the bottom of the screen to
indicate a secure page. Make sure to look for this lock on all web pages that
ask for any personal information. Workgeardirect HIGHLY recommends that
any page asking for personal information that does NOT display a LOCK on the
bottom right of you’re browser not be completed.
PRIVACY POLICY:
At Workgeardirect, we are committed to protecting your privacy. We use the
information we collect about you to process orders and to provide a more
personalized shopping experience.
What information do we collect? How do we use it? When you order, we need to
know your name, e-mail address, mailing address, phone number, credit card
number and expiration date. This allows us to process and fulfil your orders and
to notify you of your order status.
We may, in the future, personalize your shopping experience by using your
purchases to shape our recommendations about merchandise that might be of
interest to you.
We may also use the information we collect to occasionally notify you about
Special Offers and important functionality changes to the website we think
you’ll find valuable.
We do not, have not and will not sell or give away any information we collect
as a result of your visit to our website. This includes email address, mailing
address or buying history. We reserve the right to contact you regarding an
order placed and once complete will not contact you again except to advice you
of our Monthly Specials, Web Specials & Store Catalogues. If you do not wish to
receive any notification you may call, e-mail or write to us at the address
shown below. Send an email to
admin@workgeardirect.com.au and write "unsubscribe" in the body of the
message and we will immediately remove you from our mailing list.
We endeavour to take all reasonable steps to keep secure any
information, which we hold about you, and to keep this information accurate and
up-to-date. Your information is stored on secure servers that are protected in
secure facilities. However, we are not responsible for events arising from
unauthorized access to your Personal Information.
If you have any further queries, problems or complaints relating to our
privacy policy, please contact us at
admin@workgeardirect.com.au
You can also write, phone or fax us:
Workgeardirect
163 Edith Street (PO Box 200)
Innisfail Queensland 4860
Phone: 07 4061 3188
Fax: 07 4061 1214
Secure ecommerce shopping cart software
and credit card processing provided by ezimerchant
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